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Transactions and Gateway Log

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Transactions

In order to view or add a new transaction you need to go under Payments -> Transactions. Here, you have a full list of transactions that have been proceeded through payment modules that have been activeted in your HostBill. The list include following information:

  • Transaction ID: It's an individual code which is assigned to every transaction by a gateway.
  • Client Name: It shows client who proceeded a given transaction
  • Date: It says when the transaction has occurred.
  • Gateway: It shows the name of payment module which was used during transaction
  • Description: a brief description of transaction type, such as: invoice payment, refund of the invoice, etc.
  • Amount In: An amount you have earned from a certain transaction
  • Amount Out: An amount you have withdrawn from your account (e.g. as a refund)
  • Fees: An amount which was levied from your account as payment gateway fees

Adding new transaction

Some clients may want to pay by check or via their bank accounts. Those transactions can't be proceeded automatically by HostBill that's why you can add them manually. In order to do so, you need to go under Payments -> Transactions -> Add new transaction.

Add transaction-crop.png

While adding transaction manually you have to provide almost the same information as above, mainly:

  • Date: It shows when the transaction occurred. Note: You may set a past date by using a calendar option.
  • Description: A brief description of transaction type
  • Invoice ID: Invoice ID which is related to the given transaction
  • Transaction ID: An individual code that is assigned to the transaction automatically
  • Payment Method: It shows the name of payment module/bank which was used during transaction
  • Related client: It shows a client on behalf of whose the transaction is added
  • Amount In: An amount that has been earned
  • Fees: Fees that have been levied from your account
  • Amount Out: An amount you have withdrawn from your account (e.g. as a refund)

Gateway Log

Gateway Logs can be found under Payments -> Gateway Log. Here, you will find all entries that have been made by payment modules while proceeding transactions. The logs inform about successful or failed transaction attempts. The latter may be found useful when you have to figure out why a given transaction wasn't successfully proceeded.

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